Terms of service

Last updated: 1st of May 2026

OVERVIEW

Welcome to LumiMemoX. The terms “we”, “us” and “our” refer to LumiMemoX. We operate this store and website, including all related information, content, features, tools, products and services, to provide you with curated memorial and celebration photo restoration packages (the “Services”). The store is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with any policies referenced in them (the “Terms”), describe your rights and responsibilities when you use the Services.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms and by our Privacy Policy . If you do not agree, you should not use or access the Services.

SECTION 1 – ACCESS AND ACCOUNT

By using the Services, you represent that you are at least the age of majority in your country of residence (18 in most EU countries), and that you have the legal capacity to enter into this agreement. If you allow any minor dependents to use the Services via devices you own or control, you are responsible for their use.

To use the Services (including browsing or purchasing), you may be asked to provide certain information, such as your email address, billing information, and other details. You agree that all information you provide is true, accurate, current and complete, and that you have the right to provide it.

If you create an account, you are responsible for maintaining the confidentiality of your login details and for all activities under your account. You may not transfer, sell, or assign your account to any other person.

SECTION 2 – OUR PRODUCTS AND SERVICES

LumiMemoX primarily provides:

Custom digital photo restoration and colorization services
Creation of short memory videos based on your photos (with subtle motion and sound)
In some packages, premium printed items or gift packaging

We make every effort to present our services and results accurately. However:

Colors, contrast and appearance may vary depending on your device and screen settings.
Final results depend strongly on the condition and quality of your original photos and any notes you provide.

We do not guarantee that the restoration or video will meet every subjective expectation, especially where the original material is very damaged or limited. We always aim for natural, respectful, realistic results, but there are inherent technical limits.

We work with unique, personal photos, so final results will always depend on the quality and condition of the original images. Some of the product images and videos shown on our website are illustrative examples only. While we make every effort to represent our services as accurately as possible, we cannot guarantee that the appearance or quality of the products and services you receive will be identical to any example, preview, or mock‑up displayed online.

All descriptions of products and packages (for example HoloStart, HoloStory, HoloGift, HoloSignature, HoloFrame) are subject to change at any time without notice. We may modify, limit or discontinue any product or service, or limit quantities offered to any person, region or jurisdiction.

SECTION 3 – YOUR CONTENT (PHOTOS, VIDEOS, NOTES)

To provide our services we must work with your content (photos, images, videos, and notes).

By uploading or otherwise providing content to us, you represent and warrant that:

You have the necessary rights and permissions to share the content with us and to allow us to use it to provide the Services (for example, you are the rights holder or have permission from the rights holder, and you have consent from identifiable people in the photos where required by law).
Your content does not infringe any third‑party rights (including privacy, image rights, copyright, or trademarks) and is not unlawful, hateful or abusive.

You retain all rights in your original content. You grant LumiMemoX a limited, non‑exclusive, worldwide, royalty‑free licence to use, reproduce, modify and process your content solely for the purpose of:

Providing the Services you ordered,
Creating and delivering the final files and, where applicable, physical items, and
Handling reasonable follow‑up such as small corrections or re‑delivery.

We will not use your photos or videos for marketing purposes (for example, as portfolio examples) without your explicit, separate written consent.

You are responsible for backing up your original files. While we take care with your content, we cannot guarantee against loss or corruption and are not liable for failure of third‑party storage or transmission systems.

SECTION 4 – ORDERS

By placing an order you make an offer to purchase the selected product or service under these Terms. We may accept or decline your order at our discretion. Your order is accepted when we send an order confirmation or begin work on your project.

We must receive and process your payment before we start work. Please review your order carefully before submitting—much of our work is custom, so we may not be able to accommodate cancellation requests once work has started.

If we cannot accept your order, or if we need to change or cancel it, we will try to notify you using the contact details you provided. Any refunds or adjustments will be handled according to our Returns, Revisions & Refunds Policy

Unless we explicitly agree otherwise in writing, all purchases are for personal use only and not for commercial resale.

SECTION 5 – PRICES AND BILLING

Prices, discounts and promotions are subject to change without notice. The price applicable to your order is the price shown at checkout at the moment you place the order and will be confirmed in your order confirmation email.

Unless otherwise stated, prices are shown inclusive of VAT where applicable but exclusive of any shipping or customs duties for physical items.

You agree to provide current, complete and accurate purchase and payment information for all purchases, and to promptly update your account, email address and payment details so we can complete transactions and contact you if needed.

By submitting payment information, you confirm that:

You are authorised to use the chosen payment method.
The information is correct.
The charges will be honoured by your payment provider.
You will pay all applicable charges.

Payment processing is provided by Shopify and/or its payment partners under their own terms.

SECTION 6 – DELIVERY

Digital delivery

For digital products (photos, videos, files), delivery is usually by download link or email. Time estimates on our site are guidelines only and may vary depending on workload, the complexity of your project, and the quality/number of images.

We are not liable for delays caused by circumstances beyond our control (for example, email provider issues, internet outages or third‑party service disruptions).

Physical items

If your package includes physical items (such as prints or premium packaging):

They are shipped to the address you provide at checkout.
Delivery times are estimates only.
Once the item is handed over to the carrier, the risk passes to you.

For issues with damage or mis‑delivery, please see our Returns, Revisions & Refunds Policy

SECTION 7 – INTELLECTUAL PROPERTY IN OUR SERVICES

The Services and all related content, including but not limited to trademarks, logos, text, images (other than your own uploaded content), graphics, video, audio, designs, and the arrangement thereof, are owned by LumiMemoX or its licensors and are protected by copyright and other IP laws.

You may use the Services for your personal, non‑commercial use only. You may not copy, reproduce, modify, distribute, create derivative works from, publicly display or perform any part of the Services without our prior written permission, except where such use is expressly permitted by law.

LumiMemoX names, logos and product names are trademarks of LumiMemoX. Shopify’s names and logos are trademarks of Shopify. Other names and logos on the Services are the property of their respective owners.

Your final restored images and videos are for your personal use (including personal printing, sharing with family and friends, and personal social media). Commercial use (for example, advertising, merchandise, or resale) may require additional permissions and licences.

SECTION 8 – OPTIONAL TOOLS AND THIRD‑PARTY LINKS

We may provide access to third‑party tools (for example, upload tools or visualization widgets) and link to third‑party websites. These are provided “as is” and “as available”.

We do not control and are not responsible for third‑party tools, websites, content, or services. Your use of them is entirely at your own risk and subject to their own terms and privacy policies.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Our store is powered by Shopify, which provides the ecommerce platform that enables us to sell our products and services. However, all sales made via the store are between you and LumiMemoX.

By using the Services you acknowledge that Shopify is not responsible for the operation of the store, our products, or any aspect of your transactions with LumiMemoX. You expressly release Shopify and its affiliates from any claims, damages or liabilities arising out of or related to your purchases and interactions with LumiMemoX.

SECTION 10 – PRIVACY

All personal information we collect through the Services is handled according to our Privacy Policy Because the Services are hosted by Shopify, certain personal data is also processed by Shopify under its own privacy documentation.

By using the Services, you acknowledge that you have read our Privacy Policy and Shopify’s privacy documentation and that we may process your personal information as described there, including transfers outside the EU/EEA under appropriate safeguards.

SECTION 11 – FEEDBACK AND REVIEWS

If you submit reviews, testimonials, ideas, suggestions or other feedback (“Feedback”), you grant us a worldwide, perpetual, irrevocable, sublicensable and royalty‑free licence to use, reproduce, modify and display that Feedback in any medium for the purpose of operating, improving and promoting the Services.

You represent that you have the right to provide the Feedback and that it does not infringe any rights of third parties. We may moderate or remove Feedback that we consider unlawful, misleading or inappropriate.

We will never publish your photos, videos or identifiable stories as marketing material without your explicit written consent, even if you provide positive Feedback.

SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on the Services that contains typographical errors, inaccuracies or omissions, including in product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct these errors and to change or update information or cancel orders if any information is inaccurate, at any time and without prior notice (including after you have submitted your order).

SECTION 13 – PROHIBITED USES

You may use the Services only for lawful purposes. You may not, for example:

Use the Services in any way that violates applicable law.
Upload content that is unlawful, hateful, abusive, defamatory, or infringes the rights of others.
Upload content depicting illegal activities or content you do not have permission to share.
Attempt to interfere with or compromise the security or proper functioning of the Services.
Use automated systems (bots, scrapers, etc.) to access or collect data from the Services, except as expressly permitted.

We may suspend or terminate your access if we believe you have violated these Terms.

SECTION 14 – TERMINATION

We may suspend or terminate your access to the Services at any time, including for any actual or suspected breach of these Terms, unlawful behaviour, or misuse of the Services. You remain responsible for all amounts due up to the date of termination.

Sections that by their nature should survive termination (such as intellectual property, limitation of liability, indemnity and governing law) will continue to apply.

SECTION 15 – DISCLAIMER OF WARRANTIES

Except where required by law or expressly stated otherwise, the Services and all products are provided “as is” and “as available”. We do not guarantee that the Services will be uninterrupted, error‑free, or meet every personal expectation.

To the maximum extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non‑infringement. This does not affect any rights you may have under mandatory consumer protection laws in your country (for example, under EU law).

SECTION 16 – LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability where such exclusion or limitation would be unlawful, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

To the fullest extent permitted by law, and subject to the paragraph above:

LumiMemoX and its directors, employees, partners and service providers will not be liable for any indirect, incidental, special or consequential losses, including lost profits or data, arising out of your use of the Services or products.
Our total aggregate liability to you for all claims arising out of or relating to the Services or these Terms will not exceed the total amount you paid to us for the specific order giving rise to the claim.

Your statutory rights as a consumer under applicable EU/Spanish law are not affected.

SECTION 17 – INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless LumiMemoX and our affiliates, officers, employees and service providers from any claims or demands (including reasonable legal fees) made by a third party due to or arising out of:

Your breach of these Terms;
Your violation of any law or third‑party rights;
Your content (including photos and videos) provided to us.

SECTION 18 – GOVERNING LAW AND DISPUTE RESOLUTION

These Terms and any non‑contractual obligations arising out of them are governed by the laws of Spain, without regard to conflict‑of‑law principles.

If you are an EU consumer, you may also benefit from mandatory consumer protection rules of your country of residence and may be entitled to bring legal proceedings in the courts of that country.

We always encourage you to contact us first at contact@lumimemox.com so we can try to resolve any issue informally.

SECTION 19 – CHANGES TO THESE TERMS

We may update these Terms from time to time. When we make material changes, we will update the “Last updated” date and, where required by law, provide additional notice (for example by email or a notice on our website).

Your continued use of the Services after the updated Terms become effective constitutes your acceptance of them.